General terms and conditions

On this page, you can read the general terms and conditions of De Berenkuil. When making a booking, you agree to these terms and conditions, as well as to the Recron terms and conditions. Every email that De Berenkuil sends about your reservation includes a direct link to these booking terms, with a reference to the Recron terms. We recommend reading these terms carefully beforehand. If you have any questions, please feel free to contact us.

De Berenkuil reserves the right to take measures in the event of repeated or serious non-compliance with these terms and conditions or with instructions from our staff, ranging from removal from the campsite to refusing a booking for a following season.

View the Recron terms for camping (PDF) and holiday homes (PDF).

Receiving visitors

It is possible to receive visitors. Visitors must register at reception, and the visitor’s fee is 2 euros per person. If visitors also want to use the swimming pool and indoor playground, they pay 5 euros per person, plus 5 euros for the access wristband. Visitors who have not been registered in advance and are registered afterwards will be charged the applicable visitor’s rate.

You are responsible for your visitors, so you should inform them of the do’s and don’ts at De Berenkuil upon or before arrival, and ensure they follow these rules. Visitors should not negatively impact the stay of your fellow campers. Receiving too many visitors at once is therefore not advisable; spread out visits over the day. Visitors must leave the premises before 10:00 PM.

Guests and subletting

It is possible to have guests stay overnight, provided they are registered at reception in advance. The maximum number of persons per camping spot (including overnight guests) is 7. For holiday homes, the maximum number of persons for which the accommodation is intended applies.

The number of guests allowed to stay depends on the duration, location, and composition of your own family. Please inquire at reception for the options. The guest rate is 7.50 euros per person per night. Overnight guests who have not been registered in advance and are registered afterwards will be charged the guest rate of 7.50 euros per person per night. Registration is also important for compliance with the maximum of 7 persons per camping spot.

It is not allowed to sublet your camping spot or accommodation.

Car-free

De Berenkuil is a car-free campsite, meaning you may only bring your car onto the campsite on your arrival and departure days to unload or pack. During your stay, you can use our luggage carts, which are available near our large parking lot. We do not allow cars through the barrier between 8:00 PM and 8:30 AM, except in emergencies. Groceries, a sleeping child in the car, or rain are not considered emergencies or exceptions to this policy. If you do drive on the campsite, you must adjust your speed and drive at walking pace. Motorbikes and scooters must also be parked outside the barrier.

No electric scooters and hoverboards allowed

For the safety of our guests and staff, electric vehicles such as hoverboards, electric scooters, electric skateboards, and electric motorbikes are not allowed in our park. Electric bicycles are allowed, provided their speed is adjusted to the surroundings at all times.

Evening quiet

At De Berenkuil, evening quiet is important. From 10:30 PM, the campsite is whisper-quiet. Be aware that in a natural environment without background noise, sound travels far, and most camping equipment is not soundproof. Therefore, even before 10:30 PM, you should be considerate of all other guests. Our night watch ensures the enforcement of the evening quiet.

Smoke-free

As a family campsite, it is important to us that children can stay safely and carefree at De Berenkuil. Therefore, we are not only car-free but also largely smoke-free. Smoking is prohibited in the following communal areas:

• All indoor areas
• The terrace in front of the main building
• All playgrounds
• The swimming pool
• The play pond
• The open-air theater
• Around Berenhol and Honingpot
• Around the toilet buildings
• The Berenbos

Dogs allowed, but not everywhere

Dogs are generally allowed at De Berenkuil. However, the following areas are completely dog-free: Kwikstaart, ’t Tippie, Veldje De Bosrand, De Middenstreek, and De Houtduif. Visitors with dogs are also not allowed in these areas. Dogs are not allowed in our holiday homes, except in holiday home Woody Plus Bolke.

The following rules also apply:

• Dogs must be kept on a leash at all times on the campsite.
• Dogs must be walked outside the campsite.
• Dogs are not allowed in the swimming pool and the play pond.
• Upon arrival, you will receive poop bags to clean up any accidents immediately.
• If your dog barks when you leave, you should not leave them alone.
• A maximum of 2 dogs per camping spot or holiday home.

Social responsibility

De Berenkuil staff do their best to ensure everything runs smoothly at the campsite, but we cannot be everywhere at once. Since camping is a social activity, we trust that our guests will address any issues with each other and help where needed. If guests notice a defect, malfunction, or issue that they cannot resolve themselves, they can report it via WhatsApp.

Barbecue and open fires

Barbecuing is allowed at De Berenkuil, provided the barbecue is on legs and there is always a bucket of water or sand ready to quickly extinguish a fire. Be mindful of all other guests when barbecuing, ensuring that they are not inconvenienced by your barbecue. You must ensure that the fire in the barbecue does not rise above the edge of the barbecue. It may be possible that we impose a barbecue ban due to prolonged drought, which we will communicate via the Berenkuil app. Campfires or any other open fire are not allowed.

Use of air conditioning

It is allowed to use air conditioning during the day, provided other guests are not disturbed by the noise. On a quiet campsite, the sound of the outdoor unit can be more noticeable, so the use of air conditioning is not allowed between 10:30 PM and 8:30 AM. Even if other guests indicate they are not disturbed by the air conditioning, it is still not allowed during the above time.

Party tents not allowed

Party tents, event shelters, and day tents (or similar variations) are not allowed at De Berenkuil, even if used as a replacement for an awning, canopy, or extra tent. No exceptions are made.

One main camping unit per spot

Only one main camping unit is allowed per camping spot. It is therefore not allowed to place two or more caravans, trailer tents, motorhomes, or large tents (or a combination of these) on one camping spot. Additional tents are allowed under certain conditions (see the ‘Additional tents’ section below).

Additional tents

By an additional tent we mean any extra tent next to your main camping unit, regardless of its use — so also a sleeping tent, kitchen tent, storage tent, or similar. All additional tents together count towards the maximum stated below.

One additional tent of up to 4 square meters is included in the price of a camping spot, next to your main camping unit.

Would you like to place an extra additional tent? This is possible for a fee, and the following applies:

• One more additional tent of up to 4 square meters, or
• One additional tent between 4 and a maximum of 6 square meters (in this case, you cannot place any further tent).

Additional tents are not allowed at holiday homes.

Trailers

If your camping spot is suitable, it is allowed to place a small trailer or luggage wagon of up to 2.5 m2 on your spot. This must be arranged with reception. High trailers, such as those with a cover or horse trailers, are not allowed and must always be parked in one of the parking lots.

Use of fencing

You are allowed to fence off your camping area with chicken wire or something similar with fine mesh. This fence may only be secured with pegs or stakes that are as thin as tent pegs and can easily be placed in the ground without tools. It is not allowed to install stakes that damage the ground, such as wooden posts that require a ground drill or large hammer.

It is not allowed to block a passage or enlarge your camping spot with the fence. You may only use the fence to enclose the immediate living area around your camping setup, for example, to prevent your pet from escaping. Pets must be on a leash at all times on the campsite.

Recreation program

From the moment we open until we close, there is a recreation program during regular holidays and public holidays. From Ascension onwards, there is also a recreation program during individual weekends (on Saturdays and Sundays). After the regular summer holidays, we no longer offer a recreation program. The current recreation program can be viewed via the De Berenkuil app. All activities are free, except for the Children’s Fair. The proceeds from the Children’s Fair are donated to KiKa. You will never find bingo on our program, and we do not offer a (children’s) disco.

Access wristbands for the swimming pool and indoor playground

Access to the pool and indoor playground requires special wristbands. You collect these at reception after your arrival. The wristbands are personalised. Per person on the booking you will receive one wristband.

We charge a deposit of 5 euros per wristband.

If a wristband is lost or damaged, you can collect a new one at reception for 5 euros. The old wristband will be blocked. The deposit on a lost or damaged wristband will not be refunded.

On the day of departure, all wristbands are automatically deactivated. Return the wristbands at reception upon departure and you will receive your deposit back immediately. Wristbands that are not returned or returned damaged will not be refunded.

Electrical capacity

Each camping spot has access to 10 amps of electricity (2300 watts). It is not possible to increase the amperage. In general, 10 amps is sufficient for average camping use. If there is a power outage due to overloading or malfunction, you can reset it yourself at the nearest central power box. Ensure that the devices causing the overload are unplugged.

If you continue to have problems with the stability of the power supply, you can ask the reception for assistance from the outdoor service. De Berenkuil is not responsible for any damage caused by power outages.

Water supply and drainage

Each camping spot has its own water supply and drainage. It is not allowed to make any changes or modifications to this yourself.

The drain is intended solely for the disposal of domestic wastewater. Food residues, fats, or other substances that can cause blockages must never be disposed of via this drain.

The water supply may only be used for normal domestic use (such as drinking, cooking, washing up). It is not allowed to use it to fill swimming pools or other play equipment, in order to prevent water waste. For safety reasons and to avoid nuisance to other guests, no filled swimming pool or similar water facility may be placed on or near the camping spot at all.

Showering

The showers in our toilet buildings are free to use; no tokens, cards, or coins are needed. You can turn the shower on and off with a button or sensor. The showers provide water for a maximum of 6 minutes. You can turn the water off in between, for example, to soap up. Due to this limit, there is always a manageable and above all, clear wait time for the showers.

WiFi

Free WiFi is available throughout the campsite. Our WiFi is designed for general use such as emailing, browsing, and streaming. However, it is not equipped for more technical activities like online gaming or logging into networks outside our WiFi network. The ports necessary for these activities are mostly blocked.

Lawn mowing

We regularly mow the grass at the campsite, and the frequency depends entirely on the weather. We mow around camping spots in large lines to prevent damage to guy ropes, electrical cables, and lawnmowers. You are responsible for mowing the grass directly around your camping equipment. Push lawnmowers are available to borrow from reception.

CCTV Surveillance

De Berenkuil has security cameras in various strategic locations. These are installed for your safety and ours. The footage is stored for a period of time and can be reviewed later if an emergency or incident occurs.

Target audience

De Berenkuil focuses exclusively on families with children of primary school age, up to 11 years old. Our recreational activities and facilities are tailored to this age group. Children aged 12 and older will not find the level of challenge they seek. If you are traveling with children aged 12 and older, we advise you to choose another campsite.

Reservations

It is possible to book a stay at De Berenkuil by phone, at the desk, via email, or through the website. You are always responsible for providing the correct information for your booking. Therefore, always carefully check the confirmation you receive after making a reservation.

The payment terms depend on the booking date in relation to the arrival date. Generally, the number of payment terms ranges from 1 to 4 terms. Exceptions can be made upon request.

We work with dynamic pricing, which means that rates may change during the season. This is often based on supply and demand.

Cancellation of a holiday

It is always possible to cancel your holiday at De Berenkuil, but this comes with costs. The amount of the cancellation fee is determined based on the time between cancellation and the start of the booked stay. The Recron terms and conditions apply to all cancellations.

It is possible to add cancellation insurance to your booking. Cancellation insurance can only be added at the time of booking, not afterward. If the cancellation does not meet the terms of the cancellation insurance, the booking will still be canceled according to the Recron terms and conditions.

The cost of cancellation insurance is 4.5% of the total amount. If you cancel according to the cancellation insurance, you will be refunded the total amount paid minus the cost of the cancellation insurance.

The insurance covers the cancellation costs, provided the cancellation is caused by one of the following events and is supported by official documentation (e.g. a doctor’s letter):

• a. death, sudden illness, or accident affecting the main person or one of the participants.
• b. the early termination of your holiday due to the death of a first-degree family member of the main person or one of the participants.
• c. the early termination of the holiday due to fire, storm damage, or lightning strike to the home or contents of the main person or one of the participants.
• d. a special call-up for military service, other than mobilisation.
• e. involuntary unemployment of the main person.
• f. the main person being allocated a rental home whose tenancy begins within 30 days before the start of the reserved holiday period.
• g. a forced relocation of the main person due to medical necessity, renovation, or change of employment.
• h. the breakdown of the private means of transport to be used by the main person for the trip, due to theft, fire, explosion, or any other external calamity, within 30 days before the intended arrival date up to and including the last day of the rental.

Liability

Landgoed De Berenkuil cannot be held liable for theft, loss, or damage to goods during or as a result of your stay at the park. We also cannot accept liability for the malfunction or breakdown of technical installations or the closure or outage of facilities on the campsite. Camping is at your own risk. Of course, if you cause any damage, you are responsible for compensating it.

Please be considerate of your fellow campers so we can all have an enjoyable stay together. We recommend that you take out your own liability and/or cancellation insurance with an insurance company.

If you are asked to leave the campsite, you will not receive any refund.